Everyday Leadership

Do you have ideas for improving your own job or the work flow in your department? Do you see ways you could get things done more effectively? Do you have ideas for how to increase satisfaction in your workplace?

In traditional models of leadership, these types of changes came down from the top. In today's workplace, leadership can and should come from all levels of the organization. Everyone possesses the capability to develop leadership behaviors. In this class, participants learn how they can act as leaders in their everyday work life, identifying opportunities for change as well as the steps needed to implement those changes.

By the end of this course, participants will be able to:

• identify characteristics of leadership
• describe the characteristics of leadership they already possess
• identify leadership opportunities in their workplace
• set clear goals and analyze possibilities for change.

This course is not intended to help people manage others; instead, the focus is on how participants can become leaders by making change in their own workplace.

Myers-Briggs Type Indicator

Audience: Support Staff, Individual Contributors and Managers

Enrollment Deadline: January 3

Overview: Are you someone who is more naturally excited by interacting with people and the world around you, or are you naturally excited by opportunities for reflection and attention to the inner world of ideas? Attend this class and you will learn about your own personal preferred and non-preferred ways of behaving. This knowledge will help you to better understand yourself and others - making work efforts more effective and work relationships more satisfying. By the end of this session, you will have an understanding of your own Myers-Briggs Type preferences and how your preferences influence your working style.

** Please note, pre-work is a requirement for this session and will need to be completed two weeks prior to the session date. **

Project Management - CANCELLED

Designed for staff members who are looking to develop their technical and managerial skills in project management. We will focus on planning, directing, dealing with changes, and closing out successful projects. Also useful for functional managers who must support the project team environment.

At the conclusion of this seminar participants will be able to:

1. Plan, staff, budget, and administer a successful project.
2. Deal with effective project management team leadership.
3. Use different methods for keeping projects on time and on budget.
4. Prioritize activities within segments of a project as well as the entire project itself.
5. Understand the triple constraint of time, resources, and budget affect project planning and development.

Core Writing Skills

Refresh your understanding of core writing skills. Avoid common grammar errors that affect the quality of your writing. Improve your proofreading skills. This workshop helps you to acquire the confidence to undertake short on-the-job writing assignments, which we will practice in class. At the conclusion of each section, you will complete exercises and receive individualized feedback to help ensure understanding and competency. Please bring three or four recent samples of your writing to the class.

Tips and Techniques for Time Management

Do you feel as though you can't keep up with all of the papers, emails, and requests that come across your desk? Does it seem that you spend much time getting little accomplished? This experience, which is increasingly common as the working world gets more complex, can be greatly improved by learning a few basic time management tips and techniques. This course is intended to help participants develop these basic techniques in order to effectively managing their time and work priorities.

By the end of this course, participants will be able to:

• identify basic techniques and strategies for managing time more effectively
• organize their work to maximize productivity
• avoid common pitfalls in managing time.

SpeedReading People

This unique training experience includes sophisticated online tools that build permanent life skills leaders can use to communicate with colleagues the way they want and need to be communicated with –increasing leaders’ ability to connect with, inspire, and work efficiently with people very different from themselves.

• SpeedREAD – quickly and accurately assess the key personality type characteristics of virtually any individual, based on readily observable, yet accurate and proven clues such as demeanor, energy level, speech patterns and body language.
• SpeedREACH – tailor your communication style based on how each person naturally prefers to process information, make decisions, be complimented, hear feedback, or receive assignments.

1. A highly interactive and dynamic learning experience, which combines presentations, team exercises, videos, and realistic workplace role-playing scenarios,
2. The Electronic SpeedReading Profiler® - ESP, expert profiling system that allows participants to create a profile of anyone they know and instantly receive specific, targeted and proven recommendations for techniques for most successful managing, delegating, giving feedback, and motivating him or her.
3. The Skill Builder, a library of short, streaming video interviews of professionals who represent a variety of personality types.

Delivering Customer Service Skills

In this interactive session, you will learn the basics of good customer service for both the "internal" and "external" customer at your institution. We will focus on the important skills of dealing with difficult people and conflict, prerequisite skills needed for excellent service, empowering yourself, developing a confident communication style, learning and incorporating the "language" of great customer service in your position, understanding customer’s needs vs. resources and creating win-win interactions, removing obstacles to excellent service, and managing your communication "modes and methods."

The objectives of the session are:

• How to communicate with customers-your role.
• How to think like a customer: right from the start. How to follow-up on resolutions to help the customer.
• How to deal with difficult customers in a win-win style.
• How to facilitate positive customer interactions.

Influence without Authority

Influence is the key skill for leaders, since everything they do is designed to get cooperation or resources from others, not all of whom can be given, or will follow, direct orders. Staff, colleagues, board members, external agencies and organizations, community members, politicians, regulators, anyone higher in the university, and most difficult, faculty members, all need to be influenced from time to time.

Furthermore, like other organizations, universities that have many members who are skilled in influencing will be more effective. Influence is needed for every level, and the more people who are good at it, the better will be decisions and action.

But influence is never one way; it is mutual. People allow themselves to be influenced because they see some kind of benefit. Influence, therefore, is about exchange and reciprocity; giving what the other party cares about in return for what you need.

This program:

• Teaches the underlying influence model and its implications
• Examines the many applications to organizational life, whether it is influencing individuals or groups, inside or outside the university
• Describes how the model can be used to think through what the other party cares about, what you have to offer, and how to make mutually beneficial exchanges that let you get your work accomplished

Everyday Leadership

Description: Do you have ideas for improving your own job or the work flow in your department? Do you see ways you could get things done more effectively? Do you have ideas for how to increase satisfaction in your workplace?

In traditional models of leadership, these types of changes came down from the top. In today's workplace, leadership can and should come from all levels of the organization. Everyone possesses the capability to develop leadership behaviors. In this class, participants learn how they can act as leaders in their everyday work life, identifying opportunities for change as well as the steps needed to implement those changes.

By the end of this course, participants will be able to:

• identify characteristics of leadership
• describe the characteristics of leadership they already possess
• identify leadership opportunities in their workplace
• set clear goals and analyze possibilities for change.

This course is not intended to help people manage others; instead, the focus is on how

participants can become leaders by making change in their own workplace.

Communicating with Confidence

Communicating with confidence and competence is at the heart of successful leadership in the academic setting. It's not enough to understand the critical nature of management problems in the university -- or even to have the right solutions to those problems. Rather, by enhancing your comfort level as a communicator, you can help your colleagues move productively toward successful outcomes.

This workshop is designed to improve your presentation skills in a variety of small and large group contexts. Based on the model of "Present, Assess, and Revise," you will engage in self-, peer- and expert critiquing to build your skill-sets. Taping will be used and all participants will leave the session with a DVD to implement a portfolio of your presentation competencies.

This program blends theory with practice to review:

• Techniques for developing the comfort and confidence for presenting your ideas with "grace under pressure"
• Feedback tools that help you coach each others' presentation abilities
• Platform skills that shape the vocal, physical, and value-linked components of
• your individual communication style
• The centrality of audience analysis and adaptation to a mutual exchange of ideas
• Approaches to conducting an effective Q/A session

Transitioning to Management

Description: Becoming a supervisor involves making the transition from specializing in a particular area to delegating responsibility, motivating employees, setting goals, and leading others. While this transition provides new opportunities and responsibilities, it can also present new challenges. This course is intended to help new supervisors make this transition, beginning with developing an awareness of the differences between managing oneself and supervising others.

By the end of this course, participants will be able to:

• identify their own personal management style and use it effectively as a manager
• build credibility and trust with employees
• communicate effectively with employees
• avoid common mistakes of new managers.

The Coaching Manager: Developing Talent in Your Organization

The presenters are co-authors of the new book, The Coaching Manager: Developing Top Talent in Business

Who Should Attend
This seminar is designed for line managers, supervisors and HR professionals from higher education and academic medical centers who are interested in improving their ability to develop employees through on the job learning.

Program Overview
This seminar will help managers at all levels learn to develop the talent in their organization through coaching. Coaching, that is helping employees learn and grow on the job, is one of the most desired of all leadership skills. Unfortunately it is also one of the least practiced. Coaching isn’t just about helping to “fix” those in your organization with performance problems. It is about helping your good and great employees progress even further and in the process, retaining their commitment and improving business results. Participants will have an opportunity to make hands on use the developmental coaching model. They should be able to immediately use what they learn in the workshop on the job to begin coaching or further improve their coaching efforts.

Program Outline

Topics covered will include:

• The link between coaching and business results
• An overview of a versatile model of developmental coaching.
• How to create a “coach-able” point of view.
• How to create a coaching friendly context.
• How to spot those most able to take advantage of coaching.
• The nature of a coaching mindset.
• How to decide which skills to emphasize when coaching.
• How to start a coaching dialogue with helpful questions.
• How to observe effectively and provide balanced feedback.
• How to keep the learning going through the use of informal learning contracts.
• How coaching helps to create a learning organization.

AA - Developing Proven Techniques for Effective Communication

AA - Developing Outstanding Customer Service

AA - Developing Professional Writing Skills

AA - Developing Effective Management of Paper and Electronic Files

Communication Skills for Technical Professionals

• present a positive attitude
• communicate effectively with customers
• handle a dissatisfied customer in a professional manner

Communication Skills for Technical Professionals

• present a positive attitude
• communicate effectively with customers
• handle a dissatisfied customer in a professional manner

The Language of Money and Budgets for Managers without MBAs

In this one-day workshop, you will learn the basic principles of financial accounting and management accounting, thus improving your ability to make better short and long-term financial decisions for your organization. Participants will be introduced to the key elements of financial reports, along with strategies to effectively manage your financial resources.

You will learn:

• Basic accounting concepts and terminology
• Layout of financial statements
• Use of financial ratios
• What is management accounting?
• The relationship between budgeting and financial management
• How to evaluate alternative management decisions

Interviewing, Hiring and Managing Student Workers (newly expanded)

Work-study is a major part of many students' overall college experience. And you, as the student's supervisor, rely on them to accomplish the day-to-day tasks. Hone your supervisor skills and feel more confident in your role as supervisor by attending this interactive workshop.

You will learn to:

• Interview candidates for positions
• Developing interview process
• Identify correct questions to ask
• Write accurate job descriptions
• Get student employees to understand their job duties and responsibilities
• Delegate tasks effectively
• Give effective feedback
• Work with graduate student employees as well as undergraduates
• Motivate student employees to perform the tasks they are assigned

Tips and Techniques for Time Management

Do you feel as though you can't keep up with all of the papers, emails, and requests that come across your desk? Does it seem that you spend much time getting little accomplished? This experience, which is increasingly common as the working world gets more complex, can be greatly improved by learning a few basic time management tips and techniques. This course is intended to help participants develop these basic techniques in order to effectively managing their time and work priorities.

By the end of this course, participants will be able to:

• identify basic techniques and strategies for managing time more effectively
• organize their work to maximize productivity
• avoid common pitfalls in managing time.

Business Writing with Purpose

Audience Support Staff and Individual Contributors

Overview: Business writing is a craft that can be learned. Its success is measured in time spent writing, time spent reading, and effectiveness of the overall communication: did it accomplish is goals within a reasonable amount of time? Achieving success requires that the writer focus on a few key strategies planning, organizing, drafting, and revising and on a few key elements, such as the use of strong verbs. This course provides participants with practice using these strategies and elements.

Emotional Intelligence in the Workplace

Audience: Support Staff and Individual Contributors

Overview: Research and experience demonstrate that the best leaders have more than just a high IQ. They draw on their interpersonal skills and emotional intelligence, known as EQ, to enhance their energy, influence and professional effectiveness. The good news is that EQ, unlike IQ, can be increased through a variety of tools and techniques. Using Daniel Goleman's framework for Emotional Intelligence, participants will define emotional intelligence; learn how it is measured, how it is used in the workplace and how to improve it.

Listening Skills

Audience: Support Staff, Individual Contributors and Managers

Overview: Probably the biggest time- and resource waster in any organization is poor communication. In this session participants will specifically explore the keys to effective communication and the effects of non-verbal communication. Participants will learn what it is to be a good (or bad) listener and how to deal with receiving mixed messages. This session is designed to give participants an overview of listening techniques that help them to understand others' perspectives so that they can respond more effectively.

Making Career Choices

Career development doesn't always mean moving up a ladder or following a well-defined path. Your career is as unique as you are. With an open mind and with the help of numerous tools and activities, course participants will explore their interests, values, strengths, preferences, skills and special talents and develop a plan of achievable next steps to help them move toward careers and jobs which may provide greater career satisfaction. By the end of this course, participants will be able to identify many of their own interests, strengths and values and how they might apply them to certain careers and/or jobs, recognize the barriers that often get in the way of making career and/or job moves, understand their own personal obstacles to making career related decisions, and clarify the next steps they might take in order to move in a desired direction. This course does not include job search skills such as resume writing tips, details about specific positions at MIT, or information about specific career paths. This course was formerly titled "Managing Your Own Career".

Class Audience:This course is intended for individuals interested in exploring options for career choices.

Active Listening

• define listening and examine all of its components
• explore barriers to listening
• practice a step-by-step pragmatic method for active listening
• create a listening improvement plan for the future.

Assertive Communication

This workshop focuses on what assertive behavior is and how to develop skills for using it. Role playing, case studies, and structured exercises highlight these skills.

By the end of this workshop, participants will be able to identify:

• why assertive communication is so effective
• how assertive communication differs from both passive and aggressive communication
• what blocks us from effective communication in the workplace.

Communicating Upward

Successful communication between employee and supervisor is essential in creating and sustaining a positive work environment. However, communicating effectively with a supervisor can be challenging for many people. In this course, participants develop an understanding of their own communication style and build from there to identify strategies and techniques to enhance their interpersonal communication with their supervisors.

By the end of this course, participants will be able to:

• analyze their own communication style
• understand their communication style in relation to the style of their supervisor
• express concerns effectively
• identify factors that can impact effective communication between themselves and their supervisors.

Improving Communication Patterns

Most people have difficulty responding to some work situations. These may relate to performance management, team-building, conflict resolution, or just an overwhelming workload. In this course, participants learn strategies for overcoming assumptions and misconceptions that distort communication. Participants apply the techniques to their own cases and develop an individual action plan.

At the end of this course, participants will be able to:

• identify obstacles to effective communication
• identify the impact of assumptions
• identify patterns that hinder good communication
• develop and apply strategies for improving the effectiveness of communication.

Scientific and Technical Writing

This course equips engineers, analysts, scientists, programmers, technicians, editors, and other technical professionals with tools to produce quality technical prose. Participants are introduced to an efficient, systematic approach to organizing and writing complex technical documentation. All lessons include practical exercises and individualized feedback.

By the end of this course, participants will be able to :

• structure technical information
• edit technical writing
• communicate efficiently for diverse readers
• write clear, concise, and persuasive documents
• control technical language.

Project Management

Overview: This program is designed to provide real skills in project management for real world business applications. It is intended for non-technical professionals who are required to regularly complete critical projects on time and within budget with limited resources. The program provides project management core competency skills training, guidelines, roles, practical tools and techniques necessary to successfully plan and complete a project. During this pragmatic program, participants will create a project plan using real life projects or case study scenarios. Working in teams, participants will use a step-by-step project management model as a guideline to develop project plans, make presentations, simulate executive reviews, receive feedback from the instructor and fellow students, and update project documentation using templates provided with a program. The certificate program is consistent with the Project Management Institute guidelines for the Project Management Body of Knowledge and meets the 35 hour training requirement for the Project Management Professional (PMP) certification. Those successfully completing the program will be awarded a Certificate of Project Management.

AA - Developing Proven Techniques for Effective Communication

AA - Developing Outstanding Customer Service

AA - Developing Professional Writing Skills

AA - Developing Effective Management of Paper and Electronic Files

Successful Management: What Every Supervisor Wants to Know

• Assess their leadership style and practice
• Learn about essential supervisory and management competencies, including:
  • Performance management
  • Communication skills
  • Meeting management skills
• Assess their organization’s culture and norms
• Develop an on-going individual development plan that supports learning, enjoyment and productivity

Active Listening - CANCELLED

• define listening and examine all of its components
• explore barriers to listening
• practice a step-by-step pragmatic method for active listening
• create a listening improvement plan for the future.

Excellence in Meeting Participation (new) - CANCELLED

Description: This workshop focuses on everyday meeting participation skills. Workshop members will learn skills that enhance self-confidence and enable participation and contribution in meetings. This program is interactive, provides practice exercises, and is presented with a fun and upbeat orientation to learning how to become more proficient in talking and contributing in meetings.

Workshop members will:

• Learn five key skills that enable their ability to participate in meetings
• Understand how to be “solution-oriented” vs. “problem-centered”
• Identify key elements of excellent meetings
• Know what to listen for in meetings and how to influence discussions
• Practice asking questions that enable positive outcomes
• Develop individual goals for post-workshop skills practice

Managing Student Workers

Many schools depend heavily on part-time student workers to handle major workloads in the department and college units.

In this interactive workshop we will focus on:

• How to get student workers to understand job duties
• How to delegate tasks effectively
• How to give effective feedback to student workers
• How to motivate part-time workers to the tasks they are assigned

Everyday Leadership

• identify characteristics of leadership
• describe the characteristics of leadership they already possess
• identify leadership opportunities in their workplace
• set clear goals and analyze possibilities for change.

This course is not intended to help people manage others; instead, the focus is on how participants can become leaders by making change in their own workplace.

Countdown® – A Strategy Game for Project Teams

Countdown®, from Paradigm Learning, is a Discovery Learning experience for Project Management. Countdown® combines game-like fun and real-life challenge. In the first five minutes, participants are plunged into the thick of a simulated project. “Within an hour, they are working with a GANTT Chart, estimating potential delays and costs, evaluating the critical path, assessing project risks and making decision trade-offs.”

In one day, Countdown participants will learn all of the following:

• Five key processes of project management, based on the PMBOK (Project Management Body of Knowledge).
• Management of the triple constraints of time, cost and requirements.
• How project kickoff meetings and scope statements are used to launch a project.
• Approaches to project risk evaluation and contingency planning.
• The purpose and importance of seven widely used project management tools.
• The impact of resource constraints and approaches for successful resource allocation.
• The best team responses to scope creep and changing sponsor expectations.
• The significance of a project’s critical path.
• The most effective team behaviors for managing and controlling a project.
• What an effective project manager does to guide teams to success.
• How to evaluate project “success.”

Countdown® is a fabulous way to orient new members of a project team, to give new project managers a challenging experience, or to kick off new projects with enthusiasm. It is highly recommended to intact project teams to get everyone one up to speed on how to manage a project.

Assertive Communication

This workshop focuses on what assertive behavior is and how to develop skills for using it. Role playing, case studies, and structured exercises highlight these skills.

By the end of this workshop, participants will be able to identify:

• why assertive communication is so effective
• how assertive communication differs from both passive and aggressive communication
• what blocks us from effective communication in the workplace

Communicating Upward

Successful communication between employee and supervisor is essential in creating and sustaining a positive work environment. However, communicating effectively with a supervisor can be challenging for many people. In this course, participants develop an understanding of their own communication style and build from there to identify strategies and techniques to enhance their interpersonal communication with their supervisors.

By the end of this course, participants will be able to:

• analyze their own communication style
• understand their communication style in relation to the style of their supervisor
• express concerns effectively
• identify factors that can impact effective communication between themselves and their supervisors

Communicating Upward

Successful communication between employee and supervisor is essential in creating and sustaining a positive work environment. However, communicating effectively with a supervisor can be challenging for many people. In this course, participants develop an understanding of their own communication style and build from there to identify strategies and techniques to enhance their interpersonal communication with their supervisors.

By the end of this course, participants will be able to:

• analyze their own communication style
• understand their communication style in relation to the style of their supervisor
• express concerns effectively
• identify factors that can impact effective communication between themselves and their supervisors

Strategic Planning

Strategic planning is a process through which organizations assess their current state, determine their desired future state, and develop a plan for bridging the gap. This workshop gives those who are responsible for strategic planning more tools and insights to design a process that works for their unit.

By the end of this workshop, participants will be able to:

• identify the elements of any strategic planning process
• identify a variety of methods for conducting a strategic planning process
• design a strategic planning process that is appropriate for their unit

Active Listening

The least taught yet most utilized communication skill is listening. Of all the dimensions of communication, listening is perhaps the most elusive and most important. Active listening skills help to resolve difficult situations, improve meetings, follow instructions, manage projects or people, and communicate with more success.

By the end of this course, participants will be able to:

• define listening and examine all of its components
• explore barriers to listening
• practice a step-by-step pragmatic method for active listening
• create a listening improvement plan for the future.

Building Profitable Client Relationships - CANCELLED

Building Profitable Client Relationships gives key people in non-profit organizations a stronger ability to attract and retain more high-level donors. The program covers the entire fundraising process, from researching a potential donor, to gaining commitment, to building long-term relationships.

The program provides an interactive learning environment customized for non-profit organizations. It fosters the quick development of new skills and habits through a mix of role-plays, hands-on exercises, lecture and individual presentations. This program is ideal for executives, managers and development professionals. It builds on each person’s core skills regardless of previous sales or development experience.

Objectives of the program include:

• Significantly enhancing your ability to attract and retain great clients
• Making new business development more productive and less stressful
• Building a consistent process of researching potential donors to match a donor’s interest and needs with your institution
• Learning to build rapport quickly
• Developing an effective value proposition and elevator pitch
• Enhancing your ability to handle objections and difficult questions
• Developing insightful questions that build your credibility and reflect your knowledge
• Enhancing your ability to deal with difficult people
• Learning best practices for collaborating with others within your institution when necessary

SpeedReading People® - THIS COURSE IS FULL

This unique training experience includes sophisticated online tools that build permanent life skills leaders can use to communicate with colleagues the way they want and need to be communicated with –increasing leaders’ ability to connect with, inspire, and work efficiently with people very different from themselves.

• SpeedREAD – quickly and accurately assess the key personality type characteristics of virtually any individual, based on readily observable, yet accurate and proven clues such as demeanor, energy level, speech patterns and body language.
• SpeedREACH – tailor your communication style based on how each person naturally prefers to process information, make decisions, be complimented, hear feedback, or receive assignments.

1. A highly interactive and dynamic learning experience, which combines presentations, team exercises, videos, and realistic workplace role-playing scenarios,
2. The Electronic SpeedReading Profiler® - ESP, expert profiling system that allows participants to create a profile of anyone they know and instantly receive specific, targeted and proven recommendations for techniques for most successful managing, delegating, giving feedback, and motivating him or her.
3. The Skill Builder, a library of short, streaming video interviews of professionals who represent a variety of personality types.

Mastering Workflow

This seminar, based on David Allen’s best-selling book Getting Things Done: the Art of Stress-Free Productivity, delivers a dynamic, systematic, five-phase approach to dealing effectively with the incoming “stuff” of our lives—mail, memos, meetings, e-mail, ideas, notes, tasks, to-do’s, projects, reference materials, etc., and provides a practical methodology for utilizing paper- and computer-based systems to organize it.

Our ability to focus effectively on the job and priorities at hand is too often handicapped by the non-stop flood of required, but not necessarily urgent, input, decisions and actions with which we must deal. Mastering Workflow teaches a simple, fundamental thought process which participants immediately apply to current work at hand, creating critical enhancements and seamless integration of their own unique personal management systems.

Upon completion, participants experience an increased sense of relaxed, focused control. Projects, action steps, and supportive information are classified and organized in a streamlined, workable context. Participants gain much greater understanding of how to best coordinate the different types of tools available and maintain a continuously improving, flexible approach.

Outline of Mastering Workflow

Introduction: Transmuting “Stuff” to Outcomes and Actions

Collecting

• The “Mind Sweep”
• Using Collection Tools

Processing

• The Fundamental Process
• Outcomes and Actions

Organizing

• Using Personal Management Tools
• Fundamental and Expanded Systems

Reviewing

• The Critical Success Factor

Doing

• Eliminating Procrastination
• Criteria for Choosing Action

The Resilient Educator®

The Resilient Educator® is a powerful, highly–relevant training program that helps educators boost performance, improve relationships, and strengthen resiliency. Acclaimed by educators for its new ideas and solid foundation in neuroscience, the program offers proven skills and strategies that can transform an educator's productivity and energy levels.

Drawing on the Institute of HeartMath's fifteen years of scientific research and successful interventions with corporations, hospitals, government agencies, and over 1,000 schools, this training engages educators through its timely, practical, and research-based approach to helping them become more effective and resilient.

• How to transform the physiological response to stress
• How to activate and maintain personal resilience
• How to increase vitality and well-being

• What is resiliency? How to build and sustain it
• What is stress? Stressors that educators face
• The role of emotions in performance and health
• Coherence: achieving greater resilience and excellence
• Neutralizing stress / daily applications
• How different emotions affect heart rhythms
• How emotions drive brain activity into chaos or coherence
• The Freeze Frame® technique: a problem solving tool
• Effective Communication and productive working relationships
• Establishing a new baseline of health and well-being
• Applications in daily life

Strategic Planning

Strategic planning is a process through which organizations assess their current state, determine their desired future state, and develop a plan for bridging the gap. This workshop gives those who are responsible for strategic planning more tools and insights to design a process that works for their unit.

By the end of this workshop, participants will be able to:

• identify the elements of any strategic planning process
• identify a variety of methods for conducting a strategic planning process
• design a strategic planning process that is appropriate for their unit.

Managing Conflict with Power and Presence: An Aiki Approach

Most of us see conflict as negative, a perception that has a profound impact on how we manage it as individuals and organizations. The Aiki approach presents new ways to deal with conflict and direct its energy. This interactive program uses principles and techniques from Aikido, the Japanese art of reconciliation. You will discover how to use daily challenges as a way to strengthen relationships at work and at home. You'll see how to make life more effortless and powerful, and have fun doing it.

Judy Ringer – author, trainer, and martial artist – will demonstrate through mind-body exercises and skill-building activities, how we can transform conflict and utilize its energy to increase awareness, strengthen relationships, use power intentionally, and operate from our best selves. This is an active and energizing workshop. Come prepared to learn, explore, participate, and have fun.

Purpose: To provide perspective, tools, and training in self- management and conflict transformation.

Objectives:

• Increased options in habitually stressful situations
• Ability to manage yourself and your emotions under pressure
• Skills to communicate more effectively in conflict

Format: Lecture, experiential activities using the martial art aikido, group discussion and role play (optional).

Influencing Without Authority

How do you influence others if you are in a position either with or without authority? In this session, participants will learn how to influence others -whether in small one-on-one settings, mid-size meetings or larger group presentations.

This interactive workshop will help participants understand their audience and influence them accordingly. Participants will learn how to determine the responsiveness or resistance to ideas and how to change resistance into receptiveness.

Interviewing Skills

Business Writing with Purpose

Emotional Intelligence in the Workplace

Strategic Thinking & Decision Making

Have you ever made a decision that seemed like a good one at the time but in the end had unexpected consequences? We all make dozens of decisions every day with barely the blink of an eye, yet some decisions are more complex and require a systematic process for evaluating alternatives and ensuring the desired outcome.

Dealing with Difficult People

SpeedReading People

This unique training experience includes sophisticated online tools that build permanent life skills leaders can use to communicate with colleagues the way they want and need to be communicated with –increasing leaders’ ability to connect with, inspire, and work efficiently with people very different from themselves.

• SpeedREAD – quickly and accurately assess the key personality type characteristics of virtually any individual, based on readily observable, yet accurate and proven clues such as demeanor, energy level, speech patterns and body language.
• SpeedREACH – tailor your communication style based on how each person naturally prefers to process information, make decisions, be complimented, hear feedback, or receive assignments.

1. A highly interactive and dynamic learning experience, which combines presentations, team exercises, videos, and realistic workplace role-playing scenarios,
2. The Electronic SpeedReading Profiler® - ESP, expert profiling system that allows participants to create a profile of anyone they know and instantly receive specific, targeted and proven recommendations for techniques for most successful managing, delegating, giving feedback, and motivating him or her.
3. The Skill Builder, a library of short, streaming video interviews of professionals who represent a variety of personality types.

SpeedReading People

This unique training experience includes sophisticated online tools that build permanent life skills leaders can use to communicate with colleagues the way they want and need to be communicated with –increasing leaders’ ability to connect with, inspire, and work efficiently with people very different from themselves.

• SpeedREAD – quickly and accurately assess the key personality type characteristics of virtually any individual, based on readily observable, yet accurate and proven clues such as demeanor, energy level, speech patterns and body language.
• SpeedREACH – tailor your communication style based on how each person naturally prefers to process information, make decisions, be complimented, hear feedback, or receive assignments.

1. A highly interactive and dynamic learning experience, which combines presentations, team exercises, videos, and realistic workplace role-playing scenarios,
2. The Electronic SpeedReading Profiler® - ESP, expert profiling system that allows participants to create a profile of anyone they know and instantly receive specific, targeted and proven recommendations for techniques for most successful managing, delegating, giving feedback, and motivating him or her.
3. The Skill Builder, a library of short, streaming video interviews of professionals who represent a variety of personality types.

Communcating Upward