INSTRUCTOR BIOGRAPHIES

Dr. E. Wallace Coyle is the president of E. Wallace Coyle Associates. Previously, he was the assistant director for program development in the Office of Research Administration at Boston College. Prior to that, Dr. Coyle worked at UMass-Boston in a variety of positions: director of writing proficiency, assistant director of graduate studies and research, and assistant to the vice chancellor for academic affairs. A graduate of Boston College and UMass-Amherst, Dr. Coyle taught at the United States Military Academy at West Point, Northeastern University, and the University of Massachusetts. He has presented numerous management training seminars and has been a professional consultant for a number of different corporations and public sector organizations. He was a consultant to Northeastern University, the University of Massachusetts, and Boston College for management communication programs. He is a certified trainer for the Commonwealth of Massachusetts, Division of Human Resources, and an adjunct professor in the Carroll Graduate School of Management at Boston College. Dr. Coyle was the 1987 Recipient of the Chancellor's Award for Distinguished University Service at UMass-Boston.

Francine Crystal is an Organization Development Consultant in the Human Resources department at MIT. She began her career 20 years ago as a community organizer for the Massachusetts Office for Children. After earning an MBA in Organizational Studies from Boston College, Francine began her work as an Organization Development Consultant specializing in working with nonprofits and governmental agencies. Since joining the MIT Human Resources staff in 1997, Francine has concentrated on improving communication between individuals, and within teams and organizations, and on assisting leaders and their teams with significant transitions. Her clients have included: Dean of Undergraduate Education, Executive Vice President, Vice President of Human Resources, Theater Arts program, and the MIT Press.

Jeannette Gerzon, Ed.D., is an organizational trainer and consultant. She has significant experience in meeting facilitation, change management, and process reengineering. She has worked as a consultant or trainer in such organizations as New England Telephone, the MIT Human Resources, Xerox Imaging Systems, Action for Boston Community Development, the Cambridge School Department, Digital Equipment Corporation, the Harvard School of Public Health, Keystone Associates, the MIT Press, First Place, and Career Investment Strategies. In addition, Dr. Gerzon is experienced in the private sector and has direct experience in sales, packaging, business start-up, customer relations, and product development. With this business background, combined with extensive experience in the nonprofit sector, she is knowledgeable about differences in organizational cultures. She has a flexible, action-oriented, and practical approach to working as a trainer, consultant, and meeting facilitator.

Casey Hall is a senior consultant for E. Wallace Coyle Associates. She has presented numerous programs on supervisory and administrative assistant training. Casey has designed, developed, and delivered training for managers, supervisors, professional staff, and clerical employees. She has vast experience in conducting need assessments, curriculum development, and training and program evaluation. She is a graduate of Vassar College and a certified Trainer for the Commonwealth of Massachusetts.

Elizabeth M. McCarthy is a training and development professional with strong curriculum design and delivery experience. Beth's areas of training expertise include managerial skills, team building, leadership skills, interpersonal skills, professional development, and marketing skills. An independent consultant, she provides training, facilitating, and consulting services to private and public sector clients, including the Massachusetts Department of Economic Development, the Division of Medical Assistance, and Jumpstart. Previously, she was a training manager at Digitas, a Boston-based professional services firm, and was instrumental in developing and growing the training department. Her 13 years of marketing experience spans general advertising, public relations, direct marketing, database marketing, and interactive marketing. The bulk of her marketing career was spent developing customer loyalty programs for companies such as American Express, AT&T, Dayton Hudson Corporation, Amtrak, and the American Cancer Society. Beth received a B.A. from Stonehill College. She has completed a variety of postgraduate training courses in the areas of leadership and team building, interpersonal skills, marketing strategy, financial analysis, and project management.

Rob McKean, B.A., M.A., is the founder and president of the Chart Resource Group, Inc. As a consultant to industry and government, he has presented programs at major government, manufacturing, and research and development facilities for more than 20 years. Rob's specialties are clear writing and speaking programs for both technical and non-technical personnel. He also leads train-the-trainer programs. Rob has been a lecturer in technical communications at University College, Northeastern University, and the University of Massachusetts.

The Mediation Group (TMG) is a nonprofit firm that has specialized in mediation, facilitation, consensus building, training, and consulting since 1985. Its public and private sector clients include government agencies, businesses, public interest groups, communities, and families. Barbara Kellman, JD (University of Michigan), MSW (Boston University), previously served as general counsel to Beth Israel Deaconess Medical Center. She was trained as a mediator by Community Settlement Center (CDSC) 10 years ago and has mediated numerous business, employment, and family matters.

David Matz, JD (Harvard), has more than 30 years of experience in teaching, training, consulting, and practicing ADR. Matz has mediated numerous cases in commercial, health care, public policy, employment discrimination, maritime and personal injury disputes.

Liliana M. Mickle, a senior consultant for E. Wallace Coyle Associates, is the director of the Undergraduate Admissions Office at UMass-Boston, where she is an admissions officer and supervises the admissions unit. Liliana is a graduate of the College of Arts and Sciences at UMass-Boston, where she majored in computer science. She was the cochair of the New England Support Staff Association in 1987 and 1988 and was a member of the association's founding team. In 1988, she received the Chancellor's Distinguished Service Award at UMass-Boston, and she has also received the Office of Enrollment Service's Most Valuable Employee Award in 1985, 1987, and 1990.

Jeff Pankin is a member of Organization and Employee Development in the Human Resources department at MIT. His work includes consulting, facilitating, and training for internal groups and teams within MIT. He has been at MIT since 1989. During eight of those years, as a trainer in the Information Systems group, he taught thousands of people to comfortably use computer desktop software. As a veteran of many meetings and project teams, Jeff has a passion for helping people improve the effectiveness of their meetings. He is working on a project to bring a consistent set of meeting tools and practices to organizations across MIT. Prior to coming to MIT, Jeff was at Lesley College for six years where he was Director of the Educational Computer Lab and taught teachers how to use computers in K-12 settings. Jeff began his career as an elementary school reading teacher in inner city and rural school districts. He holds two Masters Degrees, in Reading Education and in Computers and Education.

Dr. William C. Ronco, president of Gathering Pace Consulting, has consulted to dozens of departments and organizations providing consulting services: IT, quality, audit, research and development, real estate, accounting, telecom, and many others. His web site, www.geeklead.com, provides additional detail on the recurring issues technical professionals face when working in consulting roles. Dr. Ronco began his work with technical professionals as a graduate student at MIT, where he earned his Ph.D. in 1980.

Lisa Sherrer is President of EMS & Associates Training and Consulting and a consortium member of Casey Hall Training Associates. Lisa has provided training consultation, design, and facilitation services for both private and public sector clients since 1989. She has conducted seminars and workshops on a variety of staff and management development topics including Supervisory Skills, Communication Skills, Grammar and Proofreading, Writing Effective E-mails, Business Writing, Public Speaking, Understanding and Preventing Sexual Harassment, Delivering Outstanding Customer Service, Work Organization and Time Management, Professional Administrative Assistant Skills, Performance Management, Speed Reading, Virtual Teams, and other business topics. Lisa has consulted with numerous private and public sector organizations which include The Boston Consortium, Colleges of Worcester Consortium, Tufts University, Bridgewater State College, Brandeis University, the Massachusetts Water and Resources Authority, Executive Office of Labor and Workforce Development, Executive Office of Health and Human Services, The Commonwealth of Massachusetts Human Resources Division, Department of Conservation and Recreation and other agencies across the Commonwealth. Currently, Lisa is working with a Federal Government defense contractor for the US Navy. Lisa has been a trainer for MultiPlan, a healthcare cost management company and Brandeis University where she planned and executed the University’s annual training plan. Lisa’s background also includes a career in the Internal Audit profession where she worked with public and private sector organizations both as a manager and staff auditor. She earned her Certified Internal Auditor (CIA) designation during her tenure at The Massachusetts Department of Revenue. Lisa has a Bachelor of Science Degree in Business Management from The University of Massachusetts at Boston. A continuous learner herself, Lisa recently earned her Lean Six Sigma Yellow Belt certification. Lisa’s dynamic approach to training and development and extensive experience in and with public and private sector organizations result in active learner engagement and practical skill development and application in the workplace.

Judith Stein is currently an Organization Development consultant with MIT's Organization and Employee Development Team, where she brings more than twenty years of MIT experience to the team. Judith spent eighteen years in academic departments, providing a wide range of administrative support in a series of progressively more responsible positions. Since joining OED, Judith's work has centered on enhancing team effectiveness, performance management, and effective communication. Judith has an M.Ed. in Administration, Policy, and Planning from Boston University and a Certificate of Advanced Graduate Studies in Management from Radcliffe College.

Kristen Baumann, President of Kristen Baumann & Associates, is the Associate Director in the Graduate School of Management at Boston College where she is responsible for the recruitment, evaluation, and enrollment of graduate management candidates; marketing and representing the graduate programs at various events and national conferences; and supervision of a large student staff. Kristen is a graduate of Stonehill College and also holds a Master’s in Business Administration from the Boston College Carroll School of Management with a concentration in Leadership and Management. Ms. Baumann has presented a variety of workshops on topics ranging from customer service, effective presentation skills, managing student workers, supervisory skills, and effective team building. She has instructed in the Administrative Assistant Training Program for The Boston Higher Education Consortium. She has also presented numerous leadership skills and management programs for the Connecticut Transportation Institute and MassDOT on Managing in the Municipal Environment.